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Frequently Asked Questions

Is my local Harlem Furniture store still open?

Our stores are closed and online ordering is paused. An upgraded experience is coming soon, with fresh deals, lower prices, and more ways to save!

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How can I find my nearest store?

Our stores are closed and online ordering is paused. An upgraded experience is coming soon, with fresh deals, lower prices, and more ways to save!

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Can I still protect my purchase with a protection plan?

Yes! We offer optional protection plans through ServeCo so you can shop with peace of mind. Ask a sales associate in-store or contact us for more details.

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Why can’t I shop online right now?

Online ordering is paused and an upgraded experience is coming soon, with fresh deals, lower prices, and more ways to save!

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What happens to recent or pending orders?

No worries — any recent or pending online orders will be fulfilled as usual. If you have questions about your order, please reach out through our Contact Us page.

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What happens to my Harlem Furniture account?

Your account and information are still secure. You’ll be able to access your details once online shopping is back up and running. You can always contact us if you have any questions.

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Are you still delivering?

Yes! Most of our in-stock furniture is available for immediate delivery, often in just a few days.

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What are your store hours?

Our stores are permanently closed, and online ordering is currently paused. Soon, you’ll be able to shop 24/7 from the comfort of your home.

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What types of payments do you accept?

We accept Visa, MasterCard, AMEX, and Discover cards, along with PayPal and Google Pay. Please note, we’re unable to accept checks or credit cards issued outside the U.S. and Canada.

Harlem Furniture also offers convenient payment options to help you furnish your home with ease.

Please note: All sales are final. No exchanges, returns, or refunds.

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What do I do if something happens to my protected furniture?

To file a claim with ServeCo, click here or call (888) 909-6594. Have your sales order number handy to help identify your plan.

Orders placed on or after 09/05/2025
• All sales are final. Merchandise is sold as is.
• Optional Protection Plan available through ServeCo.
• File a ServeCo Protection Plan claim here.

Orders placed between 04/01/2025 – 09/04/2025
• File a 1-Year Limited Warranty or Mattress claim here.
• File a ServeCo Protection Plan claim here.

Orders placed before 04/01/2025
• File a Guardian Protection Plan claim here.

Need help with an order, delivery, or pickup? Visit our Contact Us page to send us a text or email — we’re here to help!

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